This week I put up a post about Organisational Development and my learnings from the L&D2020 workshop held by the Training Journal. Today I'd like to let you know about the actual session itself and the topics talked about.
The Benefits of an OD Approach
Linda Holbeche opened the day's proceedings with an introduction to OD from her research based consultancy the Holbeche Partnership. She spoke about the ability of an organisation to be agile and ensuring the 'right' people are focused on the 'right' things and engaged in collective effort. To support you also then need the 'right' kinds of management and leadership, the 'right' business model, processes, structures and systems.
Linda gave some insight into what constitutes a high performing organisation:
- Adaptable and change-able
- Enable innovation and are knowledge rich
- Boundaryless
- Stimulate individuals to higher levels of performance
- Great places to work
- Values based
From the work she has carried out, her research and exeprience, OD applies to:
- Changes in the strategy, structure and/or processes of an entire system
- Based on the application (and transfer) of behavioural science disciplines e.g. group dynamics, leadership, strategy and work design
- An adaptive process for planning and managing change
- The design, implementation and reinforcement of change
- Oriented to organisational effectivneess; supporting organisation improvement and sustaining organisation renewal
At its core, OD has the following humanistic values:
- Democracy and participation
- Openness to lifelong learning and experimentation
- Equity and fairness - the worth of every individual
- Valid information and informed choice
- Enduring respect for the human side of enterprise
Typical OD applications include:
- designing and delivering L&D interventions
- process improvement
- HR's transformational role
- culture change
- leadership development
- team development
- conflict resolution
- supporting clients in major change and organisation design projects
- generalist system health practitioners; keeping the organisation healthy, ethical and agile to face future challenges
I found Linda's presentation a good introduction to OD and to provide a lot of context to the range of work that OD includes.
Developing Your OD Agenda
Next we had Martin Saville present a fascinating OD model. Martin is an independent consultant and has his own practice - Martin Saville Consulting. The first point Martin raised is that those work in OD don't come from a particular background, instead they have a mindset. That mindset is about looking at a complete organisation and finding ways to ensure each part understands that if a piece of work is to be achieved successfully, other relevant parts need to be involved, and if they're not it has a direct impact on operational effectiveness.
The model he presented is called the Burke-Litwin model which hopefully is presented below clearly.
Okay so apologies for the lack of clarity - my first time trying to add an image to a post (any advice welcome). Essentially you have two broad categories of the way an organisation responds and reacts to change. There are transformational factors which are factors that drive the change. These include - the external environment, mission and strategy, leadership, the organisation culture and individual and organisational performance. Then there are transactional factors which you need in order for the the change to be effective. These include - structure, management practices, work unit, motivation, systems and processes, task requirements and individual and individual needs and values.
Once you take some time to think about an OD challenge you are facing, you can look at the Burke-Litwin model to help you identify what are the factors you've considered and which you do need to pay attention to. Martin admitted the model isn't perfect and excludes some factors such as communication processes but it at least provides a holistic perspective of the factors which will help support and drive change.
The Emergence of the L&OD Function
This presentation was delivered by Lee Sears whom I have spoken about before in the post about the future skillset of L&D. The information he presented was no different to that, and if you're interested, have a read of the post.
What it did help to do was re-surface his findings of how L&D and OD are becoming more and more entwined. Even though they are separate disciplines, the cross-over is becoming more commonplace, and in fact many HR/L&D/Project Management/Internal Communication specialists are all engaged in activities which are in effect OD, but they've just not been exposed to the terminology or processes or structures to help them think of it in that way.
Case Studies
There were some interesting case studies from the civil service and from a housing organisation that offered insights into how OD has helped with real organisational issues. Unfortunately, the decks weren't available and so I can't divulge information as it's history now. From memory though, the housing organisation were reaching a point in their development where a number of mergers and formation of Group status meant OD played an important part in the way very different groups and senior management who had not worked together previously and were now expected to.
The civil service was an interesting case of a department whose resources had been outsourced with the remaining incumbents feeling bereft of responsibility and control over what the outsourcing company was producing and the quality of that work was in question. OD helped to bring this group to accept what their situation is, what they currently do, their responsibilities, and then included the outsourced company in conversations about current and future practices.
Where I've not included specific references to materials, all the above is taken from the respective individuals decks and is to be attributed to them directly unless otherwise stated.
